Resume
Elizabeth Gutierrez
Los Angeles, CA. | 323-695-8779 | gutierrez_elizabeth34@yahoo.com |
- Strong Communication skills
- Manage social media calendar
- Computer skills:
- Google Suite
- Microsoft Suite
- People skills
- Leadership skills
- Organizational skills
- Time management skills
- Collaboration skills
- Problem-solving skills
- Netsuite
- Trustarc
- Customer service
- Bilingual
- Salesforce
- Netsuite
- Jira
- Zendesk
- Tableau
- G-suite
Experience
Beyond Meat, El Segundo, Ca — Consumer Care Sr. Associate
February 2022 – present
- Follow up with consumers via email or phone
- Create data reports and share company wide
- Spearhead the development and launch of the merchandise website
- Assist with quality issues, and work with relevant departments
- Work with PR and media to manage Pr crisis issues
- Continue to gain knowledge about food laws and concerns
- Manage small team
- Point of contact for the quality assurance team
- Data analytics about quality and consumer complaints
- Manage social media inquiries and responses
- Train and learn new processes and protocols
- Develop macros and consumer facing messaging
Farfetch, Los Angeles, Ca — Customer Service Agent
August 2019 – February 2022
- Working primarily with international clients on the phone as well as email
- Primarily working within the LATAM market help build a presence in a growing market, which included over a million dollars worth of growth with a team of 5
- Manage communication within other internal departments
- Maintain GDPR laws with regard to customer accounts
- Address account issues such as Fraud, inability to access accounts
- Spearheaded development of Spanish team by searching for external resources as well as developing our own macros and tools
- Created an internal information website directory which included market growth, different partners in LATAM, as well as Spain, created accounts and directories for logistical issues in LATAM.
- Worked part of the training teams, to train other associates specializing in customs issues within Mexico, Colombia, Peru as well as Spain
Nordstrom, Torrance/Los Angeles, Ca — Assistant Manager
July 2014 – August 2019
Responsibilities include:
- Train and hire new employees
- Manage store’s social media profiles
- Merchandise products and maintain visual guidelines
- Work with vendors to add new products and build business
- Selling on a commission base
- Led product knowledge classes
- Bra/denim specialist
- Coordinated employee schedules daily and monthly
- Worked with logistical departments fulfilling orders
Education
University of Southern California, Los Angeles – MA Public Relations and Advertising- 2024-2026
California State University, Los Angeles – BA Communication – Mass Communication – Cum Laude
Santa Monica College, Santa Monica College – AA Communication and public policy certificate
Volunteer work:
Nithay Raman campaign outreach – 2020
Westside Ballet of Santa Monica — 2019
Saint Vincent Medical Center — 2010
Awards
- Pacesetter Gold 2015-2019
- Highest-selling award in the company. Exceeding annual sales goal
- Customer service all-star 2018
- providing excellent customer service
- voted employee of the month July 2018